User Support
IT assistance for business users, with activities that can be managed
remotely or through onsite technical intervention when physical
presence at the location is required.
ITAD e valorizzazione degli asset IT aziendali
IT Support for Businesses
MGK Tech supports businesses and organisations with remote IT assistance,
help desk support, onsite IT services and technical assistance
at business locations.
The service can be organised according to the client’s requirements,
the locations involved and the type of technical support required,
including projects involving multiple business sites.
Business IT Assistance
IT support can assist businesses with day-to-day IT requirements
or be organised for specific needs, technical interventions
at individual locations or projects involving multiple sites.
IT assistance for business users, with activities that can be managed
remotely or through onsite technical intervention when physical
presence at the location is required.
Technical support at the client’s premises, organised according
to the company’s operational requirements and the activities
agreed for the service.
MGK Tech can coordinate technical interventions and support activities
when a project involves multiple business locations,
following the operational requirements agreed with the client.
Support Options
Support arrangements are defined according to the company’s requirements,
the location where the activity must be carried out and whether
the request can be handled remotely or requires onsite assistance.
Support Process
The support model is defined together with the client
according to the type of requirement, the locations involved
and the need for remote assistance, help desk support
or onsite technical presence.
The company provides information about its requirements,
the locations involved and the type of IT support needed.
The required activities are identified
and the most appropriate support method is defined.
Requests that can be handled remotely may be managed
through remote IT assistance and help desk support.
When physical technical presence is required,
the intervention is organised at the client’s location.
For ongoing or multi-site projects,
activities are planned according to the agreed requirements.
Technical Assistance
MGK Tech can combine different support methods
according to the operational requirements of the business.
Assistance can be provided remotely or directly
at the locations involved in the project.
IT support for activities that can be managed
without requiring a technician to be physically present
at the client’s location.
Assistance for business users in managing technical requests
and day-to-day IT support requirements.
Technical presence at the client’s premises,
organised according to the activities and service arrangements
agreed for the project.
MGK Tech can organise technical interventions throughout Italy,
including the islands. Support can also be coordinated
for projects involving multiple business locations.
IT Workstation Management
When technical assistance is connected with the renewal
or replacement of workplace devices, MGK Tech can coordinate
IT support with other services dedicated to the management
of corporate IT assets.
During workstation refresh projects, MGK Tech can manage
the replacement of existing hardware with new devices
and the restoration of data according to the client’s instructions.
Devices removed from the company’s IT estate can subsequently
be managed through inventory, secure data erasure, testing,
asset valuation and definition of their final destination.
Service Options and Pricing
Pricing is defined according to the type of assistance required,
the support method and the characteristics of the project.
For onsite IT support,
MGK Tech offers rates
starting from €150 + VAT per day.
B2B Technical Support
MGK Tech can support ICT companies, IT service providers
and system integrators that require technical assistance
at their clients’ premises or for projects
involving multiple business locations.
The support arrangements are defined according
to the client’s instructions and the activities required
for the project.
FAQ
MGK Tech provides remote IT assistance,
help desk support, onsite IT support
and technical assistance at business locations.
Yes. Activities that can be managed remotely
may be handled through remote IT assistance
and help desk support.
Yes. MGK Tech can organise onsite IT support
at the client’s premises according to the activities
and arrangements agreed for the project.
Yes. The service can be organised for projects
involving multiple business locations,
following the operational requirements agreed with the client.
Technical interventions can be organised
throughout Italy, including the islands.
Onsite IT support starts from
€150 + VAT per day.
The final conditions are defined according
to the activities required and the characteristics of the project.
Tell us which locations are involved, the type of assistance required
and whether you need remote support, help desk assistance,
onsite IT support or technical intervention.
MGK Tech will assess the most appropriate service arrangement for your project.
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